Terms of Service
Mobile Mint Car Care - Terms and conditions for our premium mobile car valeting services
Last updated: 10 October 2025
Acceptance of Terms
By accessing and using the services provided by Mobile Mint Car Care ("MMCC", "we", "us", or "our"), you accept and agree to be bound by the terms and provisions of this agreement.
These Terms of Service govern your use of our website, mobile application, and all services provided by MMCC, including premium waterless car valeting, mobile detailing, and fleet management services across Surrey and Greater London.
Our Services
MMCC provides premium mobile car care services including:
- Waterless exterior car washing and detailing
- Interior car valeting and sanitization
- MMCC PS: PureShield ceramic protection application
- Mobile Ozone Odour Removal services
- Headlight restoration
- Engine bay cleaning
- Corporate fleet management solutions
All services are performed at your specified location across Surrey and Greater London using environmentally friendly, waterless technology.
Booking and Payment Terms
Booking Process
- Bookings can be made via phone, website, or mobile app
- All bookings are subject to availability
- We reserve the right to confirm or decline any booking request
- Minimum 2-hour advance notice required for bookings
Payment Terms
- Payment is due upon completion of service
- We accept cash, card, bank transfer, and cryptocurrency payments
- Corporate accounts may be invoiced with 30-day payment terms
- All prices include VAT where applicable
- Service prices are confirmed at time of booking
Service Standards and Guarantees
Quality Assurance
- All services performed by trained and insured professionals
- 100% satisfaction guarantee - we'll return if you're not happy
- MMCC PS: PureShield protection lasts up to 30 days
- All equipment and products are professional-grade
- Comprehensive insurance coverage up to £10 million
Service Limitations
- Services may not be available during extreme weather conditions
- Some heavily soiled vehicles may require additional treatments
- Results may vary based on vehicle condition and age
- We reserve the right to refuse service for safety reasons
Cancellation and Rescheduling
Customer Cancellations
- Free cancellation up to 2 hours before scheduled service
- 50% charge for cancellations within 2 hours of service time
- Full charge applies for no-shows or same-time cancellations
- Rescheduling is free with 24-hour advance notice
MMCC Cancellations
- We may cancel services due to severe weather or safety concerns
- Minimum 30-minute advance notice will be provided
- Alternative appointment times will be offered
- No charges apply for MMCC-initiated cancellations
Liability and Insurance
Our Liability
- MMCC carries comprehensive public liability insurance (£1M coverage)
- We are liable for damage directly caused by our negligence
- Pre-existing damage must be reported before service begins
- Photographic evidence may be taken before and after service
Limitation of Liability
- Maximum liability is limited to the cost of the service provided
- We are not liable for pre-existing vehicle damage or defects
- Consequential or indirect damages are excluded
- Claims must be reported within 24 hours of service completion
Customer Responsibilities
By using our services, you agree to:
- Provide safe and legal parking for our team
- Remove valuable items from your vehicle before service
- Inform us of any pre-existing damage or special requirements
- Ensure vehicle access and any required building permissions
- Be present or arrange for authorized representation during service
- Provide accurate contact information and service location
- Pay for services as agreed upon completion
Intellectual Property
All content on our website, mobile app, and marketing materials, including text, graphics, logos, images, and software, is the property of MMCC and is protected by copyright and trademark laws.
"MMCC", "Mobile Mint Car Care", "MMCC PS: PureShield", and related logos are trademarks of Mobile Mint Car Care. Unauthorized use of these trademarks is prohibited.
Privacy and Data Protection
We are committed to protecting your privacy and personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy, which forms part of these terms, explains how we collect, use, and protect your information.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Governing Law and Disputes
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution
- We encourage informal resolution of disputes through direct communication
- Complaints should be addressed to info@mobilemintcarcare.com
- We aim to resolve all complaints within 14 working days
- Alternative dispute resolution services may be considered before litigation
Changes to Terms
MMCC reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
We encourage you to review these terms periodically to stay informed of any updates.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Mobile Mint Car Care
Surrey & Greater London, UK